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SHIPPING & RETURNS
Shipping:
5-8 Business Day Delivery is possible if you order before 12 PM EAST STANDARD TIME
*please allow for 1-2 business days for any order placed at gardenixdecor.com to be fulfilled and shipped. Once shipped, estimated delivery times begin.
(International Customers: Please Note That You Are Responsible For All Duties/Taxes/Fees With Regards To Import Into Your Country.)
Returns:
On March 11th, 2020, The World Health Organization (WHO) declared COVID-19 a pandemic. WHO defines a pandemic as a global spread of a new disease. Due to concerns about hygiene and the safety of our customers and employees, we will NOT be accepting any returns, except in the case of manufacturer defect.
After the COVID-19 pandemic is declared to be over by WHO, we will review our return policy and continue to act in the best interest of our customers and employees. Thank you for your patience and understanding.
If you have placed an order before 3/26/20 and would like help with a return, please contact customer support at sales@cyclonebrands.com
Warranties:
At Cyclone Brands LLC we are proud to provide our customers with the best quality products! We guarantee any product sold by us to be free of manufacturing defect.
You can find the contact information below. If contacted within 90 days of the original order date, we will review the defect and provide either a replacement or refund depending on your preference and item availability. A defective item can be replaced by the same item or an item of the same price level. In the case of a refund, the order must have been placed directly with Cyclone Brands LLC. If the item was purchased through one of our authorized resellers, a refund through that seller may be possible depending on their individual return policy.
Customer Support Email: scott@gardenixdecor.com
Order Cancellations:
We strive to fulfill orders as quickly as possible to get your items out to you in a timely matter. Because of this, once an order has been confirmed, it cannot be changed or cancelled.